Support
Technical Support
Getting the Help You Need
Products from Microscopes International are designed to be easy to setup and use. However, there are situations that require extra support or assistance.
The technical support resources available here can help you get the most benefit from your Microscopes International product. You may search the support knowledge base for answers to the most common questions or you may use the support assistance form to request help from our support engineers.
New users should register their products to make sure they are notified of software and other product updates.
Search the Knowledge Base
Anytime, day or night, you can search our support knowledge base for answers to the most common questions.
Search the Knowledge Base
Request Technical Assistance
You may request assistance for any Microscopes International product from our knowledgeable support staff.
Request Technical Assistance
Register Your Product
Register your product and join our product update listserver to be notified any time there is a new software release.
Register Your Product
Download Software Updates
Download software updates for your Microscopes International product and be certain your application is up to date.
Download Software Updates
Popular Knowledge Base Articles
- How to Check if my PC Supports Secure Boot
- What are PPL and CPL (or XPL) images?
- What are Tiled TIFF (SVS) Files?
- Viewing SVS Image Files
- What is the Scanned Image MPP?
- How does EDF image processing work?
- Creating Tiled TIFF (SVS) Images
- What is a pyramidal image?
- Adjustable Whole Scan Image Tile Size
- Differences Between SD and HD Camera Modes
- Viewing Multi-Layer (Image Stack) Scans
- Converting PNG Scan to JPG
- Extended Depth of Field (EDF)
- How to run WScript (WSF) files for Actions or Buttons
- Platform Controller Firmware Versions
- What whole scan image formats are supported?
Support