Information in this article applies to:
Article ID: HXB2342 — Created: 28 Oct 2020 — Reviewed: 29 Oct 2020
While highly unlikely, it is certainly possible for a slide to get jammed inside the uScopeHXII. There are several scenarios where this could occur:
Fortunately, all of these issues are easy to rectify with a minimum of tools and effort.
We recommend removing slides from the uScopeHXII before moving the unit or preparing it for shipment.
Following are step-by-step instructions for retrieving a slide from the interior of the uScopeHXII. The following tools may be required:
You do not need to remove the mechanism from the case to retrieve the slide.
Turn off power to the uScope and disconnect the power cable and the USB cable.
Using a 3mm hex Allen driver, remove the four stainless steel screws from the front cover of the uScope and carefully remove the unit's front panel.
The four (4) screws are torqued to 21 inch-lbs. and may be a little difficult to remove.
Place the front panel face up or on a soft cloth to avoid marring the surface. The front panel is very rugged, but it can still be scratched or marred.
After removing the front panel, locate the slide tray and diffuser. Avoid pressing on the slide tray or attempting to move it left or right. It is fixed in place and cannot be moved by hand.
At this point, you should be able to see the slide and remove it from the uScope. It is very unlikely for the slide to damage the uScope mechanism. But, it is possible for the mechanism to break the slide.
If the slide did break inside the unit, remove all glass pieces from the interior of the uScope. You may use a low-adhesive masking tape to collect glass shards from inside the uScope. We have found that wrapping the tape (sticky side out) around the end of a pencil or long cotton swab to be effective at picking up glass shards without removing the mechanism from the case.
Since you already have the front cover off of the unit you should clean the diffuser (if necessary). We recommend using a microfiber cloth for cleaning because of their ability to effectively grab dust and other small debris. You may also use a cotton swab.
To clean, wipe the surface of the white plastic diffuser located immediately below the slide tray.
After cleaning the overview diffuser, replace the front panel making sure to securely tighten the four stainless-steel screws. If you have a torque driver, tighten the screws to 21 inch-lbs. If not, tighten the screws hand tight only.
Reconnect the uScope to your computer, reconnect the power cable, and turn the unit on. Then, relaunch the uScope Navigator software.
At this point, you should recalibrate the overview camera. Refer to Recalibrating the Overview Camera for more information.
After recalibration, the overview image should be back to normal.
Refer to Inserting a Slide Into the uScopeHXII for more information.