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Article ID: NGN1150 — Created: 14 Feb 2018 — Reviewed: 9 May 2018
When calibrating the cameras or when scanning a slide, a Camera Error window appears displaying the following message:
Too many errors attempting to process camera data.
Select a slower camera speed on the Advanced Settings panel in Program Options and try again.
What does this error message indicate and what should I do to fix it?
This message is caused when the camera transmits data over the USB port faster than the computer can respond. This can occur on slow computers or when using a sub-standard USB2 port. This error can also occur when connecting the uScope to a USB3 port.
There are a number of things to try to resolve this issue:
If none of the above suggestions helps, you may need to try using the uScope with a different computer.
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