Information in this article applies to:
Article ID: NGN1150 — Created: 14 Feb 2018 — Reviewed: 10 Aug 2020
When calibrating the cameras or when scanning a slide, a Camera Error window appears displaying the following message:
Too many errors attempting to process camera data.
Select a slower camera speed on the Advanced Settings panel in Program Options and try again.
What does this error message indicate and what should I do to fix it?
This message indicates that incomplete images are being received from the uScope. It is caused when the camera transmits data over the USB port faster than the computer can respond. This can occur on slow computers or when using an overloaded USB2 port. This error can also occur when connecting the uScope to a USB3 port.
You will receive this message only when calibrating the cameras or browsing a slide. You should correct this problem before attempting to scan a slide. When image data is lost while scanning, there is no way to recover and the scan will include incomplete image artifacts (refer to Region Scans have Dropped Frames for more information).
There are a number of things to try to resolve this issue:
If none of the above suggestions helps, you may need to try using the uScope with a different computer.