Information in this article applies to:
Article ID: NGN1247 — Created: 11 Apr 2019 — Reviewed: 22 Aug 2019
A software exception occurs in uScope Navigator when connecting a uScope or powering-up a uScope. The uScope does not appear in the side bar.
An exception of this type is usually caused by a corrupt calibration file saved in the uScope internal memory. If the calibration file is corrupted, uScope Navigator is unable to control the uScope.
The calibration file must be correctly written to the uScope internal memory. Please contact our support department for assistance with this issue.
This problem is corrected in uScope Navigator v4.5.
Thanks for subscribing to this knowledge base article.
You will receive an email confirmation with a confirmation link. You must click the link to receive update notifications for this knowledge base article.
You are already subscribed to this knowledge base article.
It looks like you are already subscribed to this knowledge base article.