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uScope Navigator (Program Options) Navigator Freezes Showing "Device Is Initializing"
uScope Navigator (Program Options)

Information in this article applies to:

  • uScope Navigator V4.0 and Later

Article ID: NPF1253 — Created: 17 May 2019 — Reviewed: 27 Jun 2019

Symptom

After connecting and power on the uScope, the Control Panel in uScope Navigator displays Device is Initializing and freezes (locks-up).

Cause

The Device is Initializing message appears when the uScopeGX is aligning the polarizer and analyzer in the polarized light path. If the uScope Navigator Application freezes or locks-up during this operation the most likely cause is that the camera speed is too fast for the PC or Laptop.

Resolution

In most cases, the uScope Navigator Application provides a warning if the camera speed is too fast for the computer you are using (Too Many Errors Attempting to Process Camera Data). However, this warning may not always appear.

Refer to the following knowledge base article for details on how to adjust the camera speed for your computer.

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