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Article ID: NSC1107 — Created: 20 Nov 2017 — Reviewed: 5 Feb 2018
Scans have dropped (missing) frames as are evidenced by blank (or black) field images that appear in the tiled mosaic while scanning.
This problem is caused by camera data packets that are not receive by the PC over USB. Image data consume high USB bandwidth that is too fast for some PCs and laptops. The result is that parts of the image data are lost.
The uScope software detects and retries each dropped image. However, it does eventually "give up" and move to the next field.
There are several things you can try to resolve this problem.
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