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Article ID: NWS2322 — Created: 2 Sep 2020 — Reviewed: 28 Oct 2020
After scanning a region of interest, creating a whole scan image sometimes hangs at 0% and never completes.
Several customers have reported that enabling the Automatic option for the Create a Whole Scan Image after a scan selection causes this problem. Additionally, you may also receive a window prompting to overwrite an existing whole scan image (when this is a new scan).
To resolve this issue, set the Create a Whole Scan Image after a scan option to Manual as shown.